Frequently Asked Questions
General Information
💎 About Our Products
Q: What kind of jewelry do you make?
A: Our jewelry is handcrafted using high-quality materials including gemstones, glass, 14k gold-filled, 925 silver, wood, silicone, and more. Each piece is designed with care to ensure beauty, durability, and comfort.
Q: Are your jewelry pieces waterproof?
A: Many of our beaded and gold-filled designs are water-friendly, but we always recommend removing your jewelry before swimming, showering, or applying lotions and perfumes to keep it looking its best.
Q: What are silicone bead wristlets and phone tethers?
A: Silicone bead wristlets and phone tethers are stylish, practical accessories designed to secure your phone, keys, or bags while adding a pop of personality. They’re made from durable, BPA-free silicone beads and can be easily cleaned with soap and water.
Q: Are the wristlets and keychains adjustable?
A: We carry three standard wristlet sizes that are designed to comfortably fit most wrists. If you still require a custom size, feel free to reach out before placing your order. We’ll be happy to accommodate whenever possible!
💖 Care & Maintenance
Q: How do I clean my jewelry?
A: Gently wipe your jewelry with a soft, dry cloth after each wear and if exposed to moisture. Avoid exposure to harsh chemicals, lotions, and perfumes. Store pieces in a cool, dry place, some stones fade in direct sunlight.
Q: How do I clean my silicone bead wristlet or keychain?
A: Simply wash with mild soap and warm water, then air dry. Avoid soaking metal components to prevent tarnishing.
🎁 Returns & Exchanges
Q: What is your return policy?
A: Because our products are handmade, all sales are final. However, if your item arrives damaged or there’s an issue with your order, please contact us within 5 days of delivery and we’ll make it right.
Q: What if my item breaks?
A: We stand by the quality of our products. If your jewelry or accessory breaks within 14 days of delivery due to a craftsmanship issue, we’ll repair or replace it free of charge.
🌿 Stones & Materials
Welcome to our Stone & Material FAQ's — a place to learn more about the natural stones and quality materials we use in our jewelry and accessories. Each piece is designed with care, and every element carries its own story, energy, and beauty. Below you’ll find answers to common questions about the properties, energies, and care of our favorite materials.
💎 Gemstones & Crystals
Howlite
Q: What is Howlite?
A: Howlite is a white gemstone with calming gray veining, known for its smooth texture and neutral beauty.
Q: What energy does Howlite carry?
A: It promotes patience, calmness, and emotional balance, helping to ease stress and anxiety.
Q: How do I care for Howlite jewelry?
A: Wipe gently with a soft cloth and avoid harsh chemicals or extended water exposure.
Turquoise
Q: What are the properties of Turquoise?
A: Turquoise is a blue-green stone treasured for its vibrant color and historic symbolism.
Q: What is Turquoise used for energetically?
A: It encourages healing, communication, and protection.
Q: How should I care for Turquoise jewelry?
A: Keep away from lotions, oils, and excess moisture to maintain its natural color.
Amethyst
Q: What does Amethyst symbolize?
A: Amethyst is known for clarity, peace, and spiritual growth.
Q: What energy is Amethyst believed to hold?
A: It aids in relaxation, emotional balance, and meditation.
Q: How can I care for Amethyst jewelry?
A: Clean with mild soap and water; avoid long exposure to sunlight to prevent fading.
Yellow Tiger Eye
Q: What is Tiger Eye known for?
A: Tiger Eye is a golden-brown stone with a natural shimmer that inspires confidence and courage.
Q: What energy does Yellow Tiger Eye provide?
A: It’s believed to enhance motivation and grounding energy.
Q: How do I clean Tiger Eye jewelry?
A: Wipe with a soft cloth; sunlight exposure in moderation is safe.
Petrified Wood
Q: What makes Petrified Wood unique?
A: It’s ancient fossilized wood with rich earthy tones and natural patterning.
Q: What are the energetic benefits of Petrified Wood?
A: It connects with grounding, stability, and strength.
Q: How should I care for Petrified Wood jewelry?
A: Clean gently with mild water and store separately to prevent scratches.
Aquamarine
Q: What is Aquamarine known for?
A: A serene pale blue stone reminiscent of ocean water and tranquility.
Q: What energy does Aquamarine carry?
A: It encourages calm, clarity, and open communication.
Q: How do I care for Aquamarine?
A: Avoid high heat and prolonged sunlight exposure.
Sandstone
Q: What are the properties of Sandstone?
A: A warm-toned stone with a subtle natural sparkle.
Q: What energy does Sandstone bring?
A: It inspires creativity, ambition, and vitality.
Q: How should I clean Sandstone?
A: Wipe gently with a soft cloth and avoid abrasive cleaners.
Garnet
Q: What does Garnet symbolize?
A: A deep red gemstone associated with passion and energy.
Q: What energy is Garnet believed to hold?
A: It revitalizes and strengthens the spirit.
Q: How can I care for Garnet jewelry?
A: Clean with warm water and mild soap; safe for sunlight exposure.
Opal
Q: What are the properties of Opal?
A: A luminous stone with rainbow flashes of color.
Q: What is Opal used for energetically?
A: It encourages creativity, inspiration, and emotional balance.
Q: How do I care for Opal?
A: Avoid chemicals, heat, and direct sunlight; store gently.
Emerald
Q: What does Emerald represent?
A: Emerald is a vibrant green stone symbolizing love, growth, and abundance.
Q: What energy does Emerald carry?
A: It enhances emotional harmony and renewal.
Q: How should I care for Emerald jewelry?
A: Clean with a damp cloth and avoid chemicals or heat.
Peridot
Q: What is Peridot known for?
A: A bright green gemstone with golden undertones that radiates positivity.
Q: What are the energetic uses of Peridot?
A: It promotes joy, renewal, and optimism.
Q: How do I care for Peridot?
A: Clean with warm water; avoid harsh sunlight.
Mother of Pearl
Q: What is Mother of Pearl?
A: A smooth, iridescent shell material known for its natural shimmer.
Q: What energy does Mother of Pearl hold?
A: It brings calm, harmony, and gentle protection.
Q: How should I care for Mother of Pearl?
A: Avoid moisture, perfumes, and abrasives to maintain its shine.
Tourmaline
Q: What is Tourmaline used for?
A: Tourmaline comes in many colors, each offering balance and beauty.
Q: What energy is Tourmaline known for?
A: It’s believed to encourage protection, grounding, and emotional healing.
Q: How can I clean Tourmaline jewelry?
A: Use warm water and mild soap; dry with a soft cloth.
Topaz
Q: What are the properties of Topaz?
A: A clear, golden, or blue gemstone with brilliant sparkle.
Q: What does Topaz symbolize?
A: It represents clarity, confidence, and abundance.
Q: How should I care for Topaz jewelry?
A: Avoid extreme temperature changes and harsh cleaners.
Blue Topaz
Q: What is Blue Topaz known for?
A: A serene sky-blue variety of topaz.
Q: What energy does Blue Topaz bring?
A: It promotes creativity, communication, and calm.
Q: How can I clean Blue Topaz jewelry?
A: Wash gently with mild soap and water; avoid strong heat.
Citrine
Q: What are the benefits of wearing Citrine?
A: A golden stone associated with joy, abundance, and creativity.
Q: What energy does Citrine hold?
A: It encourages positivity and manifestation.
Q: How should I care for Citrine?
A: Clean with mild soap and water; avoid prolonged sunlight.
Tanzanite
Q: What makes Tanzanite special?
A: A rare blue-violet stone prized for its unique color and brilliance.
Q: What energy is Tanzanite believed to carry?
A: It enhances intuition, spiritual growth, and transformation.
Q: How should I care for Tanzanite?
A: Avoid heat and ultrasonic cleaners; wipe with a soft cloth.
Rose Quartz
Q: What is Rose Quartz known for?
A: A gentle pink gemstone that symbolizes love and compassion.
Q: What energy does Rose Quartz promote?
A: It fosters self-love, forgiveness, and emotional healing.
Q: How do I care for Rose Quartz jewelry?
A: Clean with warm water and mild soap; avoid sunlight to prevent fading.
Obsidian
Q: What are the properties of Obsidian?
A: A glossy black volcanic glass known for protection and strength.
Q: What energy does Obsidian carry?
A: It grounds and shields from negativity.
Q: How should I clean Obsidian?
A: Wipe with a soft cloth; avoid harsh chemicals.
Lava Rock
Q: What is Lava Rock?
A: A porous volcanic stone symbolizing strength and grounding.
Q: What are Lava Rock’s uses?
A: It represents transformation and can be used as a natural diffuser for essential oils.
Q: How do I care for Lava Rock?
A: Rinse gently with water; avoid harsh soaps.
✨ Other Materials
Seed Beads
Q: What are Seed Beads?
A: Tiny glass beads that add vibrant color and subtle shine, perfect for layering and detailing.
Faceted Beads
Q: What are Faceted Beads?
A: Beads cut to reflect light beautifully, adding sparkle and dimension to each design.
Silicone Beads
Q: What are Silicone Beads made of?
A: Soft, durable, BPA-free silicone used in wristlets, keychains, and phone tethers.
Q: How do I clean Silicone Beads?
A: Wash with mild soap and warm water, then air dry.
14k Gold Beads
Q: Are your gold beads real gold?
A: Yes! We use genuine 14k gold beads that are polished, timeless, and completely tarnish-free.
Sterling Silver Beads
Q: Are your silver beads real sterling silver?
A: Absolutely! Our beads are 925 sterling silver, known for their bright, lasting shine and tarnish resistance.
Hematite
Q: What is Hematite used for?
A: A dark metallic stone symbolizing grounding and balance, often used as spacer beads.
Q: What energy does Hematite carry?
A: It promotes stability, focus, and protection.
Wood Beads
Q: What are the benefits of Wood Beads?
A: Organic and earthy, they add warmth and texture to your jewelry.
Q: Can Wood Beads be used with essential oils?
A: Yes! Like Lava Rock, Wood Beads can absorb and diffuse essential oils naturally.
📩 Contact Us
Still have questions?
You can reach us anytime through our Contact Page or email us directly at sales@beadedpixies.com. We’re always happy to help 💕